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Health Insurance

Relay Plan

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RELAY® is an individual/family policy that targets members who are enrolled in a compulsory or individual scheme and are seeking additional cover and future safety net. It is a product designed to complement their individual or group insurance cover for the treatment of critical illnesses and allow for a switch from their group insurance to an individual health insurance plan, without worrying about their health condition at the time of conversion. The product also includes an Additional Medical Services benefit

The territoriality of this product is the Middle-East and Africa (MEA) region
The Conversion option is a benefit that insures the conversion to assuHEALTH, our Individual/Family healthcare insurance product, with a Guaranteed Renewability feature no matter the health status of the insured is at the time of the conversion. So it is intended for individuals/families insured under a compulsory group plan or under individual policies, wishing to obtain a future local insurance policy with a lifetime Guaranteed Renewability (GR) feature. The conversion is guaranteed to the In-Hospital plan only.

Critical Illness Coverage
This coverage is a built-in feature of RELAY®. It covers the treatment cost of the covered illnesses and not a lump sum. The policyholder can select the number of illnesses to be covered (6 or 10), with or without deductible (USD 3,000). The financial limitation under this coverage is USD 300,000.00 Per Person, Per Year.

The critical illnesses covered are:
  • Cancer
  • Coronary Artery (Bypass) Surgery
  • Stroke
  • Aorta (Surgery of Aorta)
  • Heart Valve Replacement
  • Major Organ Transplantation

The additional 4 diseases are:
  • Heart Attack (Myocardial Infarction) – Acute treatment
  • Major Burns
  • Surgical treatment of patients with polytrauma
  • Major Septics

Medical Assistance such as
  • Referral to leading medical facilities and hospitals
  • Organization of ground and air ambulances
  • Assistance during hospitalisation
  • Physician-to-physician consultation
  • Medical supervision and monitoring
  • Air ambulance
  • Medical air attendance
  • Body repatriation
  • Cost containment
  • Organization of plane and railway tickets, hotel reservation
  • Cash advances (to be repaid)
  • Referral to interpreters or/and experts, legal assistance

Second Medical Opinion
  • On behalf of an eligible member, ASSUREX will arrange a personal second opinion report in writing: analysis, treatment options, recommendations
  • Report is only issued by medical experts whose skills are appropriate for the case.
  • The VIPmed Medical Opinion is based on relevant medical information (e.g. medical reports), enclosed to the request.
  • Additional services (e.g. Find Expert Care, Translation Service) can be supplemented if desired by the client.

Healthcare Hotline
  • Provides medical information about frequent illnesses, diagnostics and therapy, alternative therapies and suggestions for support in prescribed therapy
  • Hotlines for special subjects (vaccinations, infectious diseases, prevention)
  • Explanations about effects and side-effects of medication
  • Professional and systematic steerage to medical network providers or into Disease Management Programmes
  • Patient support in searching suitable treatment facility
  • Arrangement of appointments

Relay Application Form - English (243 kb)

Click here for "Details to Quote".

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